1. What is Print on Demand (POD)?

Print on Demand is a service where products, such as clothing, are only printed and created after an order is placed. This allows us to offer a wide variety of designs without the need for large inventory, ensuring you get fresh, made-to-order items every time.

2. Where are your products made?

Our products are custom-made in China using high-quality materials. We partner with a trusted Print on Demand company to ensure each item is crafted to meet our quality standards.

3. How long does it take to receive my order?

Since each item is made to order, production typically takes 3-7 business days. After production, shipping usually takes 10-20 business days depending on your location. Please note that during peak seasons, processing and shipping times may be longer.

4. Can I track my order?

Yes, once your order is shipped, you will receive a tracking number via email. You can use this number to track your order here China Post Track - Shop Anywhere, Track All Parcels Here (chinapost-track.com).

5. What are the shipping costs?

Shipping costs vary depending on your location and the size of your order. Shipping costs will be calculated at checkout before you complete your purchase.

6. Do you offer international shipping?

Yes, we ship to most countries worldwide. Please note that international shipping times and costs may vary.

7. What is your return and refund policy?

Since our products are made to order, we generally do not accept returns or exchanges unless there is a defect or mistake with your order. If you experience any issues, please contact our customer service team within 14 days of receiving your order, and we will do our best to resolve the situation.

8. Can I change or cancel my order after it’s been placed?

Once an order is in PRODUCTION, we cannot make changes or cancel it. If you need to change or cancel your order, please contact us AS SOON AS POSSIBLE after placing your order, There is a short period of 1-2 days BEFORE production, that it may be possible to change or cancel your order. We will do our best to accommodate your request.

9. Are the materials used in your clothing sustainable?

We strive to offer eco-friendly and sustainable options whenever possible. Our Print on Demand partner uses materials that are ethically sourced and environmentally conscious. You can find more details about specific materials on the product pages.

10. How can I contact customer service?

You can reach our customer service team by emailing kapuacookislands@gmail.com or through our contact form on the website. We aim to respond to all inquiries within 24-48 hours.